1. Shipping Policy

Once your order is confirmed, Wella will prepare and ship your order as soon as possible. Our estimated shipping time is up to 3 days from the date of order confirmation.

Delivery time may vary depending on your location, order details, courier availability, and public holidays.

2. Order Confirmation

After placing your order, our team may contact you to confirm your order details, phone number, and delivery address.

Please make sure all information is correct to avoid any delay in shipping.

3. Shipping Address

The customer is responsible for providing a complete and accurate delivery address. Wella is not responsible for delays caused by incorrect or incomplete address details.

4. Refund & Return Policy

Customers may request a refund or return within 14 days from receiving the order. To be eligible, the item must be unused, unworn, unwashed, and in its original condition with all packaging and tags attached.

5. Non-Returnable Items

For hygiene and safety reasons, lingerie and personal wear items may not be eligible for return or refund unless the item has a manufacturing defect or you received the wrong item.

6. Defective or Wrong Items

If you receive a defective item or a wrong product, please contact us as soon as possible with your order details and clear photos of the item.

Once your request is reviewed and approved, we will guide you through the next steps for replacement, return, or refund.

7. Refund Processing

Refunds are processed after the returned item is received and inspected. The refund method and processing time may vary depending on the original payment method and payment provider.

8. Exchange Policy

Exchanges may be accepted within 14 days from receiving the order, subject to product condition and availability. Items must be unused, unworn, unwashed, and returned in their original packaging.

9. Changes to This Policy

Wella may update this Shipping & Refund Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.