Terms and Conditions

Wella Homewear

Terms & Conditions

Please read these terms carefully before using our website or placing an order with Wella.

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Last updated: June 2026

1. Introduction

Welcome to Wella. By accessing our website or placing an order, you agree to follow these Terms and Conditions. These terms apply to all visitors, customers, and users of our website.

2. Products

Wella offers lingerie and home wear products. We do our best to display product colors, sizes, prices, and details as accurately as possible.

Please note that product colors may appear slightly different depending on your screen settings or device.

3. Orders

When you place an order through our website, you are responsible for providing accurate and complete information, including your name, phone number, and delivery address.

Orders are subject to product availability.
We may contact you to confirm your order details.
Wella reserves the right to cancel or refuse any order if needed.

Simple, clear, and comfortable shopping.

Our goal is to make your shopping experience smooth, safe, and easy from the moment you choose your pieces until they reach your door.

4. Prices & Payment

All prices shown on the website are listed in Egyptian Pounds unless stated otherwise. Prices may change from time to time without prior notice.

Payment methods may vary depending on the options available at checkout.

5. Shipping & Delivery

Delivery times may vary depending on your location, courier service, and order confirmation. We will do our best to deliver your order as quickly as possible.

The customer is responsible for providing a correct delivery address and being available to receive the order.

6. Exchange & Returns

For hygiene and safety reasons, lingerie and personal wear items may not be eligible for return or exchange unless there is a manufacturing defect.

If you receive a wrong or defective item, please contact us as soon as possible with your order details.

7. Product Care

Customers should follow the care instructions provided with each product. Wella is not responsible for damage caused by incorrect washing, ironing, or misuse.